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In the recent months there has been an epidemic of spyware / adware found on many of our customer’s machines. This software has caused countless problems and has cost our customers a great deal of frustration and money. As a response Kinn Computers is issuing the following advice for the general computing public.
What are spyware / adware programs?
Spyware / adware is a general term used for software either primarily developed for or parts of software attached to programs to monitor the actions of the computer it is installed on. Spyware / adware is also known for causing a large number of pop-ups, are a gateway for some viruses, cause errors and affect the overall operation of computers dependant on the software.
Better Business Bureau is alerting consumers to a phone scam in which the caller claims to be from Microsoft. The caller offers to solve a consumer’s computer problems or sell him or her a software license, all in an effort to gain remote control access to the consumer’s computer.
Recently, several consumers called BBB to report they received a phone call from a “Microsoft employee” who told her he had recognized a virus on her computer.
From almost the instant one such phone conversation started, the consumer realized the call was not made with good intentions.
The man identified himself as being from Microsoft tech support and said he had identified that my computer had a virus the consumer said. The scammer then directed the consumer to go to her computer and proceeded to give directions to ‘get rid of the virus.’
Thankfully the consumer works with computers on a daily basis, realized almost immediately that the directions being given were the same steps she follows when her IT department needs full, remote access to her computer. The consumer did not allow the caller to proceed any further.
According to Microsoft, once these scammers have access to the computer they can install malicious software, steal personal information, take control of the computer remotely or direct consumers to fraudulent websites where they are asked to enter their credit card information.
Microsoft’s Online Safety and Security Centre states that neither Microsoft nor its partners make unsolicited phone calls.
• Be aware that even if you are able to unfreeze your computer on your own, the malware may still operate in the background. Certain types of malware have been known to capture personal information such as user names, passwords, and credit card numbers through embedded keystroke logging programs.
• File a complaint and look for updates about the Reveton virus on the IC3 website
Do not browse unfamiliar websites that you think could be dangerous (sites could install spyware or hijack your browser without consent).
Do not install software or programs if you are not familiar with what or where the software comes from
If you have any questions regarding spyware / adware, trojans, viruses, plug-ins, programs, or software please feel free to email or call us at firstname.lastname@example.org or 570-356-2969
236 Main St.
Catawissa, PA 17820
Kinn Computers 2013